Penerapan Pelayanan Reservasi Paket Wisata oleh Customer Service  PT Royal Asia Pasific Wholesaler di Era Pasca Pandemi Covid-19

Maya Sofiana; Endang  Supriyadi; Pajriatul  Fachiroh

doi:10.59889/embiss.v3i4.252

Authors

Maya Sofiana Institut Ilmu Sosial dan Manajemen STIAMI
Endang Supriyadi Institut Ilmu Sosial dan Manajemen STIAMI
Pajriatul Fachiroh Institut Ilmu Sosial dan Manajemen STIAMI

DOI:

https://doi.org/10.59889/embiss.v3i4.252

Keywords:

Reservation Services, Tour Packages, Customer Service

Abstract

The purpose of this study is to find out the real picture of the events studied so that objective data can be easily obtained. Implementation of tour package reservation services by PT Royal Asia Pacific Wholesaler Customer Service in the post-Covid-19 Pandemic era. The research method used is a qualitative method. Data analysis techniques based on Miles and Huberman are data reduction (sorting, focusing and attention), data display and drawing conclusions. The implementation of tour package reservation services by Customer Service is carried out in several stages including the Greeting stage, starting stage, providing tour packages stage, tour package selection stage, tour package reservation/ordering stage, departure date determination stage, personal data filling stage, receiving report stage personal data, the stage of making receipts, the stage of receiving receipts, and the closing greeting stage

Downloads

Download data is not yet available.

References

Abdullah, Rahmat, and Yunita Prihastuti. (2022). “Penerapan Manajemen Operasional Paket Wisata Tailor Made Tour Di Pt. Tunas Indonesia Tours and Travel Yogyakarta.” Journal of Tourism and Economic 5(1): 77–96.

Arsana, I Nyoman Alit, and Mochamad Dwiki Ramadhani. (2020). “Sistem Reservasi Akomodasi Tour Menggunakan Payment Gateway Berbasis Web.” : 302–10.

Dewi Amelia Lestari. (2022). “Tinjauan Job Description Staff Customer Service Terhadap Tingkat Kualitas Pelayanan Di Pt Rosalia Indah Tour & Travel Slamet Riyadi.” NAWASENA?: Jurnal Ilmiah Pariwisata 1(2): 54–61.

Egeten, Angelina Ervina Jeanette, Lya Santi Rahayu, and Riansyah Rafsanjani. (2019). “Analisis Dan Perancangan Sistem Reservasi Paket Wisata Untuk Internal Karyawan PT. Garuda Maintenance Facility (GMF) Tbk.” MATRIK?: Jurnal Manajemen, Teknik Informatika dan Rekayasa Komputer 19(1): 80–92.

Kaharuddin. (2021). “Equilibrium?: Jurnal Pendidikan Kualitatif?: Ciri Dan Karakter Sebagai Metodologi.” Jurnal Pendidikan IX(1): 1–8. http://journal.unismuh.ac.id/index.php/equilibrium.

Lumanauw, Nelsye. (2020). “Perencanaan Paket Wisata Pada Biro Perjalanan Wisata Inbound (Studi Kasus Di Pt. Golden Kris Tours, Bali).” Hospitality 9(1): 19–30. http://stp-mataram.e-journal.id/JHI.

Mahakanap, Agus Shella. (2013). “Faktor Faktor Yang Mempengaruhi Kepuasan Nasabah Pada Pelayanan Customer Service BPD KALTIM Cabang Utama Samarinda.” Ejurnal Untag Samarinda Vol 2, No(9): 1689–99.

Massie, Shelly P., Kindangan Paulus, and D. Palandeng Indrie. (2016). “Kualitas Pelayanan Dan Kepuasan Konsumen Objek Wisata Sumaru Endo Remboken.” Jurnal Berkala Ilmiah Efisiensi 16(1): 86–97. https://ejournal.unsrat.ac.id/index.php/jbie/article/view/10617.

Melani Rosalina Hutabarat, Maria, I GPB Sasrawan Mananda, and Luh Gede Leli Kusuma Dewi. (2014). “Prosedur Penanganan Reservasi Paket Wisata Pt. Panorama Tour and Travel Denpasar.” Jurnal IPTA 2(2): 29.

Muhammad, Dimas Fitriana, Nurdiana Mulyatini, and Mujaddid Faruk. (2020). “Analisis Magnet Package Tour Dalam Menarik Kunjungan Wisatawan.” Business Management and Entrepreneurship Journal 2(4): 183–97.

Munawaruzaman, Ahmad. (2020). “Implementation of Digital Transformation of the Ministry of Agraria To Improve Public Services.” Prosiding Senantias 2020 1(1): 589–98.

Retno, Ajeung, Marceilla Suryana, and Sherly Raka Siwi Putri Utomo. (2022). “Perancangan Paket Wisata Adventure Tour Bandung Untuk Golden Rama Tours and Travel.” Prosiding The 13th Industrial Research Workshop and National Seminar 13(01): 1401–7.

Rusmawati, Yunni. (2018). “Sebesar 194,656. Secara Parsial Indikator Reliabilithy Berpengaruh Signifikan Dengan Hasil Signifikasi 0,000 Dan T.” XIX: 1092–1100.

Saputra, Aditya Dwi, and Rohmat Indra Borman. (2020). “Sistem Informasi Pelayanan Jasa Foto Berbasis Android (Studi Kasus: Ace Photography Way Kanan).” Jurnal Teknologi dan Sistem Informasi 1(2): 87–94.

Siswanto, Yuda Teguh, Dwi Cahyono, and Abadi Sanosra. (2022). “Analisis Kualitas Layanan Pada Tour Dan Travel Di Banyuwangi Indonesia.” Economos?: Jurnal Ekonomi dan Bisnis 5(1): 65–75.

Sofiana, M, JS Langelo, E Supriyadi, and … A Maulina - Journal of. (2022). “Ilomata International Journal of Management.” Scholar.Archive.Org 3(1): 327–42. https://scholar.archive.org/work/sy63srah7bdsfaghtihipmxpqy/access/wayback/https://www.ilomata.org/index.php/ijjm/article/download/302/222.

Thomas Scheidel. (2017). “Peran Customer Service Dalam Meningkatkan Kepuasan Pelanggan Melalui Pendekatan Komunikasi Antar Pribadi.” Bricolage 2(1): 46–55. http://journal.trunojoyo.ac.id/komunikasi/article/view/1148.

Yanti, Dwi Novel Putri. (2013). “Kualitas Komunikasi Pelayanan Customer Service Di PT. Indosat, Tbk Balikpapan.” Ilmu Komunikasi 1(2): 39–54.

Yudi Sungkono. (2018). “Manajemen Operasional Paket Wisata City Tour Surakarta Di Pt. Kirana Surya Gemilang.” Parameter 3(2).

Zafa, P T, Mulia Mandiri, and Wilayah Bengkulu. (2023). “Manajemen Komunikasi Pelayanan Jasa Tour Dan Travel Manca.” 10(1): 217–32.